It’s up to you make customer service a positive experience
Sunday, August 1st, 2004The Lewiston Morning Tribune - Business Profile
Published in the August 2004 issue as My View featured writer
By: Lisa Manyon
For Target Publications
When was the last time you had a truly phenomenal customer service experience?
When was the last time someone you know shared a story about wonderful customer service?
Were you able to recall a truly positive experience without having to think too far back? If so, that’s great! I encourage you to share that experience.
The sad truth is that most people will probably recall a poor customer service incident before they recall a great experience.
Why is this?
